Start, Transfer or Stop Service

Stop or Cancel Service

What happens if I terminate my contract early?

A $150 early contract cancellation fee may apply, but know that you’ll never be charged if you transfer or move to a home where Gas South does not provide service.

Is there a fee for cancelling my service?

For fixed-rate plans, there’s an early termination fee when you don’t fulfill the full term of your agreement. Residential customers will be charged $150. Business customers will be charged a minimum of $300. There are no additional charges from Atlanta Gas Light to terminate service.

If I don’t use gas during the summer, can I turn off my service for the summer months?

Yes. You would then be considered a “seasonal” customer. A seasonal reconnection fee (up to $105) will be charged for voluntarily disconnecting and reconnecting service at the same home within a 12-month period. When you are ready to re-establish your service, contact Gas South online or call us at 877-472-4932 (residential) or 888-290-4727(business).

How do I cancel or stop my natural gas service?

If you’re a residential or small business customer, you can request a transfer of service or service cancellation within your online account or by calling 877-472-4932.

Early Cancellation Fee
A $150 early cancellation fee applies to all residential rate plans that are terminated before the expiration date. Rest assured, you will never be charged if you transfer your service or move to a home where Gas South does not provide service.

Large business customers should call 866-549-7903.

Switch to Gas South

How long will it take to switch my gas service from my current provider to Gas South?

Switching natural gas providers in Georgia typically takes 10 to 40 days. Atlanta Gas Light (AGL) processes all market switch requests, and delays may occur.

If you sign up for service by the 18th day of the month, your switch will typically take effect on the 1st of the following month.

If you sign up for service after the 18th day of the month, your switch may not take effect until the 1st of the subsequent month.

For example, a switch request received and successfully processed by AGL on the January 10 would will take effect on Februay 1. But a switch request received and successfully processed by AGL on January 23 would take effect on March 1.

Do I need to notify my current provider to switch my service to Gas South?

No. You don't need to contact your current provider, and your natural gas service will not be interrupted. Switching simply involves an administrative change, rather than a physical change. You can sign up for service online or by calling us at 877-332-5442 (for residential service) or 877-270-3790(for business service).

Are there fees for switching my service to Gas South?

There are no switch fees from Gas South. An early cancellation fee by your current provider may apply if you don't complete the full term of a fixed rate plan. You should review the Terms and Conditions of your current provider agreement to determine if a cancellation fee applies. Atlanta Gas Light (AGL) charges a switch fee of $7.50 for customers switching marketers more than once in a 12-month period.

Transfer Service

I am moving. How do I transfer my current service to my new address?

We understand moving can be stressful, but Gas South makes transferring or signing up for new natural gas service a breeze.

Current Gas South Customers
If you’re a residential or small business customer, you can request a transfer of service within your online account or by calling 877-472-4932. Large business customers should call 866-549-7903.
Starting Gas South Service
We’re excited you’ve chosen Georgia’s most-trusted natural gas provider. To start your service with Gas South, you can sign up online.

How do I transfer natural gas service from the previous owner's name to my name?

This is considered a new sign-up, which you can do online or by calling us at 1-877-332-5442 (for residential service) or 1-877-270-3790 (for business service).

Start New Service

Does Gas South require a contract?

There’s no written contract for residential or small commercial customers, though you do enter an agreement when choosing a fixed-rate plan or OnePrice Plan that requires you to pay an early termination fee if you cancel before your term of service has ended—detailed in our Terms and Conditions. Some large business customers are required to sign a contract when they receive customized pricing.

Does Gas South offer a program for credit-challenged customers?

Yes. Gas South offers our BridgePlan program as an alternative to the Regulated Provider's Program, and to bring choice and savings to credit-challenged natural gas customers.

Does Gas South require a deposit?

No! Gas South doesn't require a deposit from a residential customer who is approved for service. If you're shopping for natural gas service in Georgia, please visit our rate plans to view current promotions.

Are there fees for signing up for service?

There are no fees for customers switching their natural gas service to Gas South from another natural gas provider, although Atlanta Gas Light (AGL) does charge a switch fee of $7.50 for customers switching marketers more than once in a 12-month period. For customers turning on service in their name, there is a connection fee of up to $75. For more information on fees, please visit our Rates, Plans and Fees FAQ page.