Billing and Payment

This occurs when Atlanta Gas Light (AGL) is unable to obtain a meter reading, the meter reading is the same as the previous meter reading or you recently started, switched or stopped service. These bills will include AGL Pass Through Charges, a Customer Service Fee and possibly Interstate Pipeline Capacity Charges (for business customers) but will not include the AGL Meter Read portion or Gas Charges.

The Interstate Pipeline Charge, which applies only to business customers, is a fee for transportation of natural gas through the interstate pipelines from various gas-producing regions to Georgia. It includes the fixed costs Gas South incurs for the transportation and storage of gas.

If you think your bill is incorrect, please contact us within 30 days of the date of the bill in dispute. You won't be responsible for paying the disputed portion of the bill during the investigation period, but you will be responsible for timely payment of charges not in dispute. Gas South will make all efforts to resolve any customer disputes in a timely manner. The resolution will be communicated in writing to you within 30 days of the receipt of the dispute. 

Atlanta Gas Light (AGL) offers residential rebates and commercial rebates for water heater conversions, heat pump system conversion or a propane furnace conversion.

This occurs when Atlanta Gas Light (AGL) doesn't provide Pass Through Charges to Gas South during your meter read cycle. This can happen according to when you started, switched or stopped service. In rare cases, your bill can look like this when AGL provides a second meter reading for additional gas charges after your normal monthly bill was already created. These types of bills include the AGL Meter Read Charge and gas charges but don't include AGL Pass Through Charges or a Customer Service Fee.

You've got a helpful How to Read Your Gas Bill guide to help you understand your Gas South bill.

If you have questions about your bill, please contact us via chat, email, or call at 877-472-4932 (residential) and 866-549-7903 (business).

You should have received a paper copy of your terms and conditions when you signed up. But you can also find a current copy of our Terms and Conditions online. Large business customers with customized pricing should contact our Business Team at 866-512-3129.

Yes! You can view your bill online using your free online account. You can view up to 12 bills and 12 payments.

Gas South offers two paperless billing options:

1. You can get a monthly email when your bill is ready. This email will include the most important bill ing information such as the amount due and due date. An online account is required to access a copy of your bill—registration is free and just takes a few minutes at GasSouth.com/register.
2. You can get a paperless bill through your financial institution’s bill pay service. You can register for the first option in Online Account Services. Then select Paperless Billing under the Billing Options tab.

For this second option, you'll need to contact your financial institution to see if they offer this and request it through them.

If you think your bill is incorrect, please contact us within 30 days of the date of the bill in dispute. You won't be responsible for paying the disputed portion of the bill during the investigation period, but you will be responsible for timely payment of charges not in dispute. Gas South will make all efforts to resolve any customer disputes in a timely manner. The resolution will be communicated in writing to you within 30 days of the receipt of the dispute.

You can pay your bill through a variety of methods: online, in-person or through the mail. Check out our pay bill page for the most up to date payment options.

Yes. Gas South will charge a Payment Cancellation Fee of up to $30 if a payment is cancelled or returned.

Yes, you can pay your bill by mail. Please mail your payment to:

Gas South
P.O Box 530552
Atlanta, GA 30353-0552

Be sure to include your remittance slip or your Gas South Account Number. We accept checks and money orders. Please allow 5-7 business days for your payment to be posted.

No. If you choose to pay your bill directly with Gas South, you won't pay a payment processing fee whether you are paying by check or credit card.

In accordance with the Terms and Conditions provided at the time of sign-up or renewal, Gas South charges a late fee if your current charges are not paid by the due date. The late fee is 1.5% on the past-due balance or $10 per month, whichever is greater.

You can find a payment locations (cash accepted) by visiting our site and entering a zip code or address. If you're looking for more convenient ways to pay, here are all the ways to pay your gas bill.

Yes, you'll get a confirmation number if you choose a one-time payment using Gas South ePay or call 877-596-5072. If you're at risk of disconnection, please call us at 877-472-4932 with your confirmation number.

Gas South offers residential and small commercial customers pay plans when these customers are unable to pay their bill but will be able to pay it soon. Please contact us at 877-472-4932 to discuss this option. If you're having difficulty paying your bill, you may be eligible for financial assistance. For more information, please visit our Assistance Paying Your Bill page.

Late fees will continue to accrue if your past-due balance is not paid in full by the due date. Past-due balances can lead to service disconnection.

Yes. Ten days after your service has been disconnected for nonpayment, your account may be sent to a third-party collection agency for further action. Any unpaid balances over 30 days old on an inactive account may be sent to a third-party collection agency. You will receive written notification when your account has been sent to a third-party collection agency.