Managing Your Billing and Payments Online
If you need to make changes outside of your account settings and preferences, you'll want to navigate to the Billings and Payments option from the main navigation.
- What is my online account?
- How do I register and access my online account?
- What about online account roles and permissions?
- What can I manage inside my online account?
- What if I have multiple accounts?
- How do I access my online account from all devices?
Make a Payment
When you’re ready to make a payment, you can log in to your online account to view and pay your bill. But if you don’t have an online account registered yet or need to pay another way, Gas South does provide alternative ways to pay your bill that won’t result in additional fees.
Auto-Pay
To make it easier to stay on track with your payments, you have the option to sign up for Auto-Pay, which lets us automatically process the payment for your bill each month using the card or bank account you’ve set as Default. There are no additional fees to sign up. To manage whether you’re on Auto-Pay or not, log in to your online account and visit Billing and Payments > Auto-Pay.
Payment History
If you want to see when your last payment was posted or when your next payment is scheduled to be posted, navigate to Billing and Payments. This automatically shows your payment history for the last 60 days, but you view details as far back as the year prior and up to 18 months after you're no longer a Gas South customer.
Setting Up a Payment Plan
If you find yourself in a situation where you need more time to pay your past-due balance to avoid service interruptions, you may be eligible for a payment plan. To see if you qualify, simply log in to your online account. Then navigate to Billing and Payments > Pay Plan. If you have any questions, please call us at 877-472-4932.
Note: There are also several Energy Assistance Programs that offer help with paying electricity and natural gas bills.
Manage Your Wallet
Your wallet stores all possible ways to pay your natural gas bill—securely and conveniently in one area. In addition to traditional payment methods, like credit cards, checking or savings, you can also connect your favorite digital payment methods like PayPal, Apple Pay, Google Pay, and Venmo.
Add a Payment Method
Under Billing and Payments > Manage Wallet, select Add Payment Method. Fill out the required payment details. Here you can select different preferences like Set as Default or add a Nickname to organize your wallet. For digital payments like Apple or Google Pay, you’ll need to log in to your account to connect your payment method.
Changing Payment Methods
You can select the method of payment you use for any manual, scheduled, Auto-Pay or pay plan payments from a drop-down. And while managing all your payment methods can be done inside your wallet, you also have the option to add new methods during any payment process.
Removing Payment Methods
Inside Billing and Payments > Manage Wallet, select the payment method you wish to remove and then choose Remove. You’ll need to confirm that you wish to remove the payment method from your wallet. If your payment method is connected to Auto-Pay, you’ll be prompted to acknowledge that it’s being removed before you can continue.
Editing Payment Method Details
If your credit card expires, you can update the payment details by navigating to Billing and Payments > Manage Wallet and then selecting the payment you wish to edit. The payment details will be shown, allowing you to update the information. When you’re done, select Update. You can’t edit digital payments or bank account details. You’ll need Remove them from your wallet and then select Add Payment Method.
Service Updates
When it comes to making changes to your service location or overall service status, we make it convenient to initiate the change online.
Signing Up for New Service
New customers can turn on gas for the first time with Gas South online through our sign-up form. If you’re looking to reconnect due to non-payment, you can make a payment using your online account within ten days of the payment due date. Otherwise, you’ll need to sign up for new service.
Add an Additional Service Address
You can add more than one service address to your account. To do this using your active online account, go to Manage Account > My Plan and select Add New Service Location. If you haven’t had natural gas service with Gas South for more than ten days, you’ll need to follow the steps to start new service with us.
Transfer to New Service Address
If you’re looking to take your Gas South service with you to your next Georgia residence or small business location, you can request to transfer your service to your new location. Inside your online account, visit Manage Account > Transfer Service. It could take up to three business days for your request to be posted to your account.
Stop Existing Service
If you’re moving to a location outside of Georgia or Gas South’s service area, you can cancel service at your existing address by going to Manage Account > Stop Service. An early cancellation fee may apply if service is terminated before the expiration date. Rest assured, you will never be charged if you decide to move to an area where Gas South does not provide service.
Alerts and Preferences
You can manage which communications you get from Gas South and how you receive them. When you register, all communications are automatically turned on by default. However, you can adjust these settings in Manage Account > Alerts. It’s important to note that only the primary account holder will have access to manage this information.
Bill is Ready to View
This is an alert that notifies you when your bill is ready to view.
Bill Due Date Reminder
This is an alert that notifies you two days before your bill is due. If you’re set up on Auto-Pay, you won’t receive this alert.
Payment Received
This alert is sent once a payment is made and posted.
Auto-Pay Draft Reminder
If you’re signed up for Auto-Pay, this alert will be sent two days before your auto payment is scheduled to post.
For answers to specific questions about how to manage your account online, check out Common Account FAQs.
